Payment Policy / Method
To ensure your payment security, standardize the payment process of this website, and clarify the relevant rights and obligations of payment, this Payment Policy/Method (hereinafter referred to as "this Policy") is formulated by Cherrycom Worldwide SL (hereinafter referred to as "we") and applies to all users (hereinafter referred to as "you") who make purchases and consumption on this website. This Policy strictly complies with relevant payment laws and regulations and international payment standards to ensure that the payment process is transparent, compliant and secure. The specific content is as follows:
1. Requirements for Payment Information Disclosure
Before you proceed to checkout on this website, we will clearly list all payment methods accepted by this website, relevant descriptions of each payment method, and all fees you need to bear before and after purchase (including product amount, value-added tax, logistics fees, cross-border payment handling fees, etc.) in a prominent position on the checkout page. This ensures that you clearly understand all payment-related information and voluntarily complete the payment operation. We promise not to conceal any payment-related fees or charge any unpublicized fees.
2. Accepted Payment Methods
To ensure your payment convenience, this website provides at least one common payment method. At the same time, the description of each payment method corresponds one-to-one with the display of the corresponding payment icon, ensuring that you can quickly identify and select a suitable payment method. Currently, the payment methods accepted by this website are as follows (the payment icons will be displayed on the checkout page synchronously, corresponding one-to-one with the following descriptions):
2.1 International Credit Card Payment (Visa/Mastercard): This is the core common payment method provided by this website, supporting Visa and Mastercard international credit card payments in most countries/regions around the world. It is suitable for cross-border shopping scenarios with a simple, secure and convenient payment process.
2.2 Supplementary Note: If other payment methods are added later, we will synchronously update the payment method descriptions and corresponding icons on the checkout page to ensure that the descriptions correspond one-to-one with the icons. At the same time, we will publicize them in advance to protect your right to know.
3. Instructions on Cross-border Payment
Since this website conducts online retail business for global consumers, when you use an international credit card for cross-border payment, the following situations may occur. All relevant fees and amounts are subject to your actual payment:
3.1 Exchange Rate Difference: During the cross-border payment process, due to the real-time fluctuation of international exchange rates, there may be an exchange rate difference. The payment amount will be settled according to the real-time exchange rate at the time of your payment. The actual amount deducted from your credit card (subject to the settlement of your credit card issuing bank) may have a slight difference from the product amount displayed on this website. This difference is caused by exchange rate fluctuations, and this website is not responsible for the relevant difference.
3.2 Cross-border Payment Handling Fee: Some international credit card issuing banks or payment institutions may charge a cross-border payment handling fee. This handling fee is formulated and collected by the issuing bank or payment institution and is not within the scope of fees charged by this website. The specific handling fee amount is subject to the deduction details when you make the actual payment. We will prompt you with relevant instructions on the possible cross-border handling fee on the checkout page.
4. Payment Confirmation and Follow-up Processing
4.1 After the payment is completed, this website will immediately send you a payment confirmation notice (via your reserved email or mobile phone text message), and update the payment status in your account order center at the same time, which you can check at any time.
4.2 If you encounter problems such as payment failure, uncredited deduction, or abnormal order status after payment, please contact us in a timely manner through the official channels in the "Contact Us" section of this website. We will cooperate with you, the payment institution and the credit card issuing bank to verify and handle it to ensure your legitimate rights and interests.
5. Payment Security Guarantee
All payment operations are conducted on secure pages protected by SSL encryption technology, which strictly protects your sensitive payment information such as credit card number and payment password. We will not improperly retain or disclose any sensitive payment information, ensuring the security of the payment process and preventing payment risks.